O2 helps your people achieve their potential

The always-on want-it-now culture has made it easier for us to access information and services we want, when we want it. We expect this level of service from the organisations we deal with – in both the private and public sector. And it’s so easy to complain when we don’t get the service we expect. It’s why at O2, we use technology to drive improvements in customer service, for ourselves and our customers.

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One train operator now gives employees smartphones and tablets to access the latest information, so they can help customers immediately, on the concourse or in transit.

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High street banks want customers to have a better experience. So they’re bringing staff out from behind the counter.

A high street bank has reduced customer waiting times by bringing its people out from behind the counter, onto the floor of the bank. With secure and easy access to account information and bank services from a tablet, staff can now serve customers and resolve issues more quickly.

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At O2, we’re at the forefront of customer service technology. We developed a chatbot that helped 250,000 Facebook Messenger users to get answers to a range of queries quickly and efficiently, using one of the most commonly used messaging platforms.

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With technologies like Unified Communications, anywhere mobility and the latest contact centre solutions, we’re continuing our quest to create the most convenient, easy-to-use customer service tools. It’s all about helping people to shine at work.

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We all want to do our best at work. And with finite time and resources, giving people the right tools helps them to reach their goals quickly and cost-effectively. You’ll get better outcomes, and keep and attract the people you need to deliver great services to your customers and communities.

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One South London NHS Trust is already empowering its healthcare professionals to deliver help to patients in the best place – their own home. With direct, secure, mobile access to patient records they can view the latest information about a case from anywhere – and update notes, there and then, without needing to return to base.

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It’s easy if you know how. Working with O2, the Trust was able to turn desktop services into mobile services. Even electronic patient records are available on the move, on a range of mobile devices with a familiar look and feel, backed by secure mobility.

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Security is a core concern to the Trust and we’re here to help. With Enterprise Mobility Management all its devices are centrally managed, and data can be wiped if a phone or tablet is lost. And we use our portfolio of security solutions and the built-in security of the CAS(T) certified O2 mobile and data networks to make sure information and services are delivered securely at all times.

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At O2, we take the security seriously. We’re the first (and still the only) provider to have received the government’s stringent CAS(T) security certification for both our mobile and fixed data networks.

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One national home care organisation uses mobile technology to help recruit and retain its staff. Care workers are given mobile devices so they can communicate and collaborate, with apps that enable them to give feedback and interact with the office team. An emotion app encourages people to say if they’re having a bad day – so a colleague can check in with them and offer support.

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Today’s workplaces are wide and varied – and operating and regulatory environments are more complex than ever. Luckily, technology has moved on too. Innovative solutions are no longer expensive ideas that are out of reach: right now, your people could be free to work effectively, regardless of their role or where they are located.

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One healthcare management group uses O2 mobile recording to create a secure, reliable and legally compliant record of verbal consent to do phone interviews. Previously experts had to wait to receive written confirmation – now they can record and log all phone conversations and texts, at all times, from anywhere in the country.

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Policing the City of London
From counter-terrorism to identity theft, cyber-crime and economic offences, the job for the City of London police has changed dramatically in the past couple of decades. They now have hundreds of mobile phones and tablets spread across the force, and security of data is front of mind.

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For police officers in Surrey and Sussex, secure access to core databases on mobile devices means they no longer need to return to the office to file reports. Now the car is their office. It’s creating huge savings: on average officers are saving 2 hours of admin time per shift, and Surrey Police is reporting efficiencies worth £7 million. It’s all time and money that’s better spent on policing the streets and supporting the public.

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One engineering company upgraded to a full fleet telematics solution. Now fleet managers can now see a rich web of detail about engine/vehicle performance and the driving experience. It’s reducing maintenance costs and vehicle downtime and improving driver safety.

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Police forces are using mobile devices to provide teams in the field with easy and secure access to information. Photos to confirm a suspect’s identity, car registration and tax info and more – it empowers officers to make quicker, better decisions at the time they’re needed.

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