I’m Glenn, a Digital Advisor, and solving my clients' challenges is my thing. Not so long ago, online British clothing company, Boden, came to me with a big business challenge. My work ethos is always doing more for you, so I didn’t want to just rise to the challenge, I wanted to grab the opportunity to make their tech really work for them.
As a Digital Advisor, I always get to know my clients’ businesses, inside and out. I’m in constant contact with Boden, to keep myself up to date with new challenges they might face.
If they want to work more efficiently? No problem. Want me to find solutions that can help their business grow? They’ve got it.
They wanted to make their existing tech work harder, so I sorted it. I didn’t just dismiss it for the sake of it. It cost time and money. And Boden chose it for a reason. So, when they challenged me to put it to better use, and save them money in the process, I took care of it for them.
On this occasion, Boden’s problem was that their existing office sat right in the path of the new HS2 rail line. This meant the company had to move, which caused a major headache in terms of keeping and finding new employees.
After chatting through the challenge with Lalit Mandala, Boden’s Head of Technical Services, the answer was clear – I suggested the business moved onto Office 365.
Their relocation meant they wanted a more flexible way of working. Switching to Office 365 meant they could expand their staff to include people from further afield, who could work remotely yet still stay securely connected to the office. Something the whole company was excited to employ.
Of course, Boden wanted everyone to be 100% sure Office 365 was the right way to go. That’s why I set up a proof of concept showing exactly how it would work.
Switching to Office 365 was just what the company needed. Lalit was delighted: “Glenn and his team were there every step of the way, so the switchover was seamless. We can already see that it’s transformed the way we work, making us more efficient, more connected and more prepared for the future.”
So challenge accepted. Challenge completed. Because as a Digital Advisor, that’s my job. And it’s what any O2 business customer can expect, free of charge, when they have a dedicated Glenn, Jenny, Asim or another Digital Advisor on board.
Go on, challenge us.
By getting to know your business, a dedicated Digital Advisor can help find the right solutions, when you need them. Take a look at how we’ve accepted and overcome other business challenges from Genesis Housing and East Coast Rail.
I’m Amanda, and as a Digital Advisor, I’m always ready to accept a challenge. Just as I did when golfing equipment retailers, American Golf, switched over to Office 365. With all the right people in the right places, we were ready and able to help implement the change – seamlessly – for them.
By co-ordinating our expert implementation teams, we removed any complexity of switching. Our team implement new products for similar businesses all the time, which meant they could get in and get the job done, without staff even noticing they were there.
With the initial migration decision made, we put a clear plan of action together. First, the team paid American Golf a visit to check out their existing IT infrastructure and moving parts. Stuff like how their staff currently shared information, and how they managed joint projects.
Next up, we collated a list of everything that needed to happen – and its importance. Then I chatted with Phil, their Head of IT, about what my team and I would do, and what American Golf could do themselves. After all, part of my job is keeping things as cost-efficient as possible. It’s just one more way of how we do more for you.
When the migration took place, it went without a hitch. Our expertise took away the complexity, and helped the employees get stuff done. In this case, having a direct relationship with Microsoft meant I could talk to the right people about Office 365, at the right time when they needed me to. And as Phil’s Digital Advisor, I’m his one point of contact for everything – Office 365, his mobiles, connectivity and implementation – and I’m accountable for everything we do.
“I was very pleased with the way the switchover went. O2 was involved in the rollout in a way which made people feel like O2 really cared.”
Every O2 business customer has the free support of a dedicated Digital Advisor. So, if you’re looking to make a change, we’re ready to make things easy for you.
Go on, challenge us.
O2’s dedicated Digital Advisors are ready to accept your challenge. They’ll find the right solutions, right when you need them.